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The cloud has changed the world of IT — including IT services. In particular, it has enabled companies to dramatically decrease the amount of infrastructure they manage on-premises — reducing their need to use outside IT services to help them purchase, set up and maintain this infrastructure.
Yet the cloud has also helped create demand for new types of IT services as well — services that allow companies to fully realize the benefits of the cloud through digital transformation while not putting the integrity of their business at risk.
Data Protection Shows How Companies Need New Types Of IT Services
Data protection provides an excellent example of how the cloud has resulted in businesses needing different types of IT services than they did in the past.
If a company is using a SaaS application or other public cloud service, they don’t have to worry nearly as much about the protection and availability of the service’s infrastructure and applications from a cyberattack or other disaster as when they managed infrastructure and applications on-premises.
Instead, SaaS and other public cloud providers are responsible for the protection and availability of these services’ infrastructure and applications — and they have in place the robust security technologies, trained security experts and proven security processes required to meet their infrastructure and application protection and availability guarantees.
However, under the shared responsibility model used by most SaaS and public cloud providers, customers are responsible for securing and protecting the data stored in the SaaS application and on the cloud themselves. This includes being responsible for securing this data against ransomware and other malicious attacks. And many companies — especially firms with small IT teams — do not have the internal expertise or resources they need to properly protect their SaaS and other cloud-based data from sophisticated ransomware attacks.
These companies can benefit from outside IT services that help them minimize the chance that a malicious cyberattack will result in their SaaS or other cloud-based data being irretrievably locked, altered or destroyed.
A New Type Of IT Services Provider — The Cloud MSP
In addition to services that can help them protect their SaaS and other cloud-based data from malicious cyberattacks, many companies need help:
- Customizing and optimizing SaaS applications for their particular business requirements.
- Ensuring their SaaS applications comply with government data privacy regulations.
- Developing unique cloud-based digital services that differentiate them from competitors.
To meet these and similar digital transformation needs, a new kind of services provider has emerged — the cloud managed service provider (MSP). Cloud MSPs help customers procure and use new SaaS and other cloud technologies, allowing them to both keep their current digital transformation journey on track and achieve new objectives on this journey. For example, many cloud MSPs have data protection services that can help companies put in place the solutions and processes they need to back up and recover their SaaS applications or other public cloud data under the shared responsibility model.
Beyond data protection, these cloud MSPs offer services that include high-level digital transformation consulting, migration of on-premises applications to the cloud, configuration and administration of SaaS applications, and the development of new cloud-based digital services.
How Do I Determine If I Need A Cloud MSP?
While the “white glove” service that a cloud MSP provides can be helpful, such services come with a price. As they determine if and to what extent they want to partner with a cloud MSP, business leaders should ask themselves the following questions:
• How large and busy is my IT staff? The larger and less busy your IT staff is, the more likely they have the time and resources they need to drive your digital transformation. However, if your IT staff is small or very busy managing business-critical digital transformation initiatives, it can make sense to partner with a cloud MSP who can provide you with the IT resources you need to manage at least some of your cloud and SaaS applications.• Do I possess the internal expertise I need for the digital transformation initiative? Whether you have a small or large IT team, you might find that your IT team lacks expertise in legacy-to-cloud migration, data protection or other key components of your digital transformation initiative. In such cases, you need to weigh the benefits of recruiting and hiring people with this expertise versus partnering with a cloud MSP who possesses this expertise.• Will the digital transformation initiative provide me with a differentiated competitive advantage? Some companies might want their internal teams focusing on more strategic digital transformation projects that differentiate their offerings, and only outsource to MSPs more basic, operational SaaS applications and other cloud services. However, other companies might see benefits in bringing on MSPs that are experts in the strategic digital transformation project they want to launch and leverage their internal team’s existing expertise with their current SaaS applications and cloud services. Different companies are likely to have different answers to this question depending on the type of initiative, their internal resources and their existing expertise.
Don’t Be Afraid To Get Help
The cloud has removed a great deal of complexity from IT and opened up new opportunities for digital transformation. However, complicated new IT challenges (ransomware, data sprawl, data privacy regulations, etc.) have emerged with the cloud — and these challenges can slow down your digital transformation and even threaten the fundamental integrity of your business. Meanwhile, the shared responsibility model and other unique aspects of SaaS and public cloud services can make it difficult for you to address these challenges yourself.
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But you don’t have to go it alone. Many cloud MSPs can offer you the services and solutions you need to navigate a path to success in today’s increasingly cloud-dominated world. By partnering with a capable cloud MSP that’s certified in the leading data protection, security, migration and other cloud technologies, you can get the support you need to ensure the fundamental integrity of your business while turning your digital transformation dreams into reality.
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